Author: Al-Falah

January 2014

Queen Mary Practice - Practice News

Newsletter

Details are available at our new website. www.queenmarypractice.nhs.uk

Patient Participation Group

New Female Doctor

New Extended Hours
Missed Appointments
Patient Participation Group
New Services Offered
NHS 111

January 2014

Welcome to the first 2014
Edition of our Newsletter–
Keeping you updated with the latest news from your surgery!
Dr Khan and Dr Bhuvanendran would like to warmly welcome you to the practice. We want to make it a Practice where our team can offer you the best healthcare advice and experience possible.
Our staff, as always, work tirelessly to maintain the smooth running of this surgery to deliver a very efficient service for all our patients.
Please do feedback to us to help us achieve this goal. This is your practice! Please help us shape it to serve you better.
Dr Tasneem Khan
New Members to our Team
We continue to be blessed with new
Recruit. We would like to welcome
Dr Sharon Bhuvanendran who has been
appointed as our new salaried GP, joining the
practice to provide you with the best care
possible.
Change of Contact Details
If you change your name, address or phone number please inform the surgery as soon as possible so that we can update your
Records
Feedback and comments about Newsletter and Surgery
If you have any comments or feedback about the surgery Please leave them in the Suggestion box /Repeat
prescription box at the front of reception

Patient Participation Group
We are keen to incorporate patient feedback and ideas. A Patient Participation Group is operating at the surgery, the main purpose of this group is to ensure your views and experiences as a patient are taken into account, and at the same time we have the opportunity to involve you in any new developments. The PPG Group meets at least 4 times a year and often members attend meetings related to NHS issues (locality meetings). We would like more members to join our PPG team. For more information please speak to any staff member at the surgery.

Missed Appointments
October 2013 120 appointments were missed = 32hrs 68mns
November 2013 111 appointments were missed = 31hrs 75mins
Deceember 2013 114 appointments were missed = 26hrs 17 mins
Overall from October to December a total of 345 appointments were missed, because patients did not contact the surgery to cancel their appointments.
Does this mean that 345 sick patients did not get to see the doctor because someone could not be bothered to pick up the phone to cancel their appointment?

Queen Mary Practice, South Woodford Health Centre, 114 High Road, London, E18 2QS
Telephone 0208 491 3303, Fax 0208 926 5001, website: www.queenmarypractice.nhs.uk

Queen Mary Practice - Practice News

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Yet a FURTHER EXTENSION to our Opening Hours

We have extended the surgery hours every Thursday afternoon and are now open till 6.30pm. Providing better access to a doctor, nurse or health care assistant. We have also listened to our Patient Participation Group and started offering early appointments at 8.30am instead of 9.00am ever every Monday and Tuesday morning.
We have listened to you and now offer
Prebookable,
On the day Appointments
Telephone appointments
“Say NO! to A&E”
All patients are asked to think carefully about whether they need emergency care before visiting A&E
The problem seems to be that many people go to A&E for minor complaints such as sore throats, back pain flu and stomach upsets. These conditions, for most people are not emergencies. Depending on your condition or symptoms, you could find the right help and advice more quickly by calling NHS Direct, getting help from your local pharmacy, or visiting or phoning your GP. Going to the Walk-in centres, nearest ones are Whipps Cross Hospital,
Loxford Polyclinic in Ilford an d Oliver Road Polyclinic in Leyton.
Not many patients know that the average cost of being seen at A&E is £92 per patient . Without doubt, In the event of an accident or emergency , this is the last thing that anyone would worry about, but our surgery will be charged this amount even if you decide not to wait at the hospital and go home.

Appointments
Please Keep Them Or Cancel Them !
You can now cancel online.
Thank you.
Car Parking
We have a large car park at the rare of the Health Centre.

New Services Offered

We are now offering :
Online Appointments:
You can now book your appointments online without having to come to the surgery.
For this you will need to have your unique
password and instructions on how you can book an appointment online. For further details ask at
Reception
Electronic Prescribing Service (EPS)
We now offer the EPS. I f you currently collect your repeat prescriptions form your GP, if you join the EPS, you will not have to visit your GP practice to pick up your paper prescription. Instead your GP will send it electronically to the pharmacy of your choice. This could be a pharmacy near where you live, work or shop. For more information speak to our reception staff
Self Check In
You can now arrive yourself at the surgery without having to wait in the queue to be marked as arrived. For more
information speak to our
reception staff
SMS Texts
We can now send a confirmation of your appointment via SMS Text. For this we will need to have your updated mobile number

Check out the website @
www.queenmarypractice.nhs.uk

Better Access to Health Care

Asiya our Health Care Assistant has really done well. She will be expanding her clinics to cover Blood Pressure, Diabetes, Heart Disease, Asthma and Chronic
Airway Disease. We now offer Free NHS health checks once in every 5 years to all patients between the age of 40-74yrs. Please ring the surgery and book an
appointment with Asiya
NHS 111
NHS 111 is a confidential
healthcare service which makes it easier for you to access local NHS Healthcare
Services. NHS 111 is available 24hours a day, 7 days a week and calls are free, including calls from mobile phones
For more information please visit:
Www.nhs.uk/111
Childhood Immunisations
Please ensure that your child is up to date with their
immunisations.
If you are not sure, please ask at reception and we will check their records